FAQ

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on location and item availability.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email to follow your delivery in real time.

What is your return policy?

We offer a 14-day return window for Maison Majestique items from the date of delivery. Eligible items may be returned for store credit only. Original shipping fees are non-refundable. 

Return labels are available for Canadian and U.S. customers for a $20 fee, which will be deducted from store credit.

To initiate a return, please email info@shopmajestique.com within this time frame. Returns must be approved prior to being sent back.

Items must be returned in their original, unworn condition with original packaging. Returns showing signs of wear, damage, alteration, or missing packaging may be refused or subject to a 20% restocking fee at our discretion. All returns are subject to inspection upon receipt.

Can I modify or cancel my order after placing it?

We will do our best to accommodate any modification or cancellation requests for newly placed orders. If your order has already begun processing, we are unable to make any modifications.

Orders may be cancelled for a full refund within 24 hours of being placed, provided they have not yet begun processing or been shipped. If the item has already been shipped, or the 24-hour window has expired, cancellations are eligible for store credit only.

If you wish to modify or cancel your order, please email us as soon as possible, and we will do our best to assist you.

Do your products look exactly like the photos?

We strive to display each piece as accurately as possible. Due to natural materials and lighting, slight variations may occur.

I put in the wrong shipping address! Can you help?

We ship to the address that is provided at checkout. In the event that you notice your address is incorrect, please email us at info@shopmajestique.com as soon as possible and well be happy to update the address for you if the parcel has not been processed by our shipping partners.

How can I contact Maison Majestique?

For questions, collaborations, or support, reach out to us anytime through our contact page or by email at info@shopmajestique.com